Stoma care & urology prescription home delivery services.

Core Services

Our services define who we are and what we do. These are the services the majority of our customers use regularly and find invaluable. To find out more, please use the buttons to the left.

Specialist Services

As well as the core services Amcare provides for our customers, such as prescription procurement and delivering healthcare supplies, we are pleased to be able to offer some more specialist services to customers who have specific needs. Our specialist services are explained in more detail below. Please have a read and see if there is anything that would be suitable for your needs. For more information please feel free to contact your local care centre. We’re looking forward to hearing from you.

Here are our core services to you

 

A Free Prescription Delivery Service

  • 'World Class' customer support*
  • A welcome call to establish your individual needs
  • A personalised, discreet, complimentary and confidential service
  • Delivery on a day and in a place convenient to you
  • All the appliance items on your prescription
  • Fully customised cutting service for all prescription items at your request
  • Emergency supplies and samples as you need them

plus...

  • Complete support via telephone, online, or by one of our Amcare Group nurses**
  • Manage your supplies wherever you are…at home or in another part of the UK
  • Option to arrange repeat monthly prescription deliveries

 

Free with your first order...

  • Free luxury holdall
  • Free hand mirror – with easy-stand for when patients are on-the-move
  • Free curved scissors – for ease of flange cutting
  • Free moist wipes
  • Free dry wipes
  • Free disposal bags
  • Free clothes clip – to keep loose clothing out of the way during application

 

*Based on Net Promoter Score, Customer Questionnaire November 2013

**Not available in Scotland

 

Why choose us for your prescription delivery service?

Our service is designed around your needs:

 

  • Delivery Service for all products from all manufacturers.
  • Close Liaison with your nurse.
  • Confidential Telephone Support by experienced and empathetic care centre advisors.
  • Choice of ordering methods – telephone; email, post, text, web and standing order.
  • GP Prescription Collection where applicable.
  • Customised cutting service for greater personalisation and to save you time doing it yourself.
  • Discreet delivery in unmarked packaging by a regular courier.
  • Flexible day and time deliveries on your request.
  • Optional reminder to order service.
  • Reminder text or email on the day of delivery.
  • Fast Track Service for urgent supplies.

 

Free Child Items – Amcare Junior (where suitable)

  • A range of special support items for very special children using our prescription delivery service. These items are over and above the usual Amcare service offering.

 

Appliance use reviews**

  • We can arrange for a specialist nurse to contact you at home and review the appliances you are using. This can be very useful to ensure you are getting the most out of your appliances and identify any issues that might have developed. It is a good opportunity to ask any specific questions, so if you feel this would be beneficial to you, simply give us a call on our Freephone number.

To start your Amcare home delivery service call 0800 88 50 50 (0800 456 5922 in Scotland)

contact method iconTelephone 0800 88 50 50 (0800 456 5922 in Scotland)
contact method iconEmail: enquiry@amcaregroup.co.uk and we will call you back
contact method icon Online at /register/ and we will call you back
contact method iconText ‘Join’ and your name to 0191 580 04 39 and we will call you back.

Here are our specialist services

 

Free Cutting Service

  • Customised cutting service for greater personalisation of your items to save you time doing it yourself.

 

Free Annual Review

  • An annual review by one of our NHS trained nurses* at your request, to help you solve any issues.

 

Free Product Samples Service

  • Prescription products are changing for the better all the time. We will keep you up-to-date, and send through samples of new product at your request*.

 

*Not available in Scotland

 

Free Repeat Prescription Service

  • In many cases we can arrange for monthly repeat prescriptions to be delivered automatically at your request.

 

Free Reminder Call or Text

  • We can arrange a prescription order reminder call or text for you each month at your request.

 

Free Support Belt / Item fitting Service

  • At your request.*

To start your Amcare home delivery service call 0800 88 50 50 (0800 456 5922 in Scotland)

contact method iconTelephone 0800 88 50 50 (0800 456 5922 in Scotland)
contact method iconEmail: enquiry@amcaregroup.co.uk and we will call you back
contact method icon Online at /register/ and we will call you back
contact method iconText ‘Join’ and your name to 0191 580 04 39 and we will call you back.